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Editing a WhatsApp template lets you customize and personalize the messages you send when asking for customer reviews. You can tailor the content to reflect your brand's voice and address your customers by name.
These adjustments help create more engaging and relevant messages, leading to higher response rates and more valuable feedback.
From the 'Get Reviews' section, click Whatsapp.
Here, you can customize the message body to tailor your content or reflect your brand's voice.
You can also personalize by inserting the variables here to your preference.
