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Responding to reviews is important for maintaining a positive relationship with your customers. It shows that you value their feedback and are committed to improving your products or services.
Engaging with positive and negative reviews can build trust and loyalty, as customers appreciate their voices being heard. Additionally, it provides an opportunity to address any issues and demonstrate excellent customer service, which can turn a negative experience into a positive one.
Here's how to respond privately to reviews:
From the Reviews homepage, you'll see a list of reviews. You can choose which review to respond to first. In this example, we will respond first to the negative review.
You can customize the subject and the message body. Be sure to insert the variable - "name", so it automatically inserts the name of the reviewer you're replying to. Once finished, click Send.
After sending your reply, it will appear as "Already replied".
NOTE: Use the filters on the side to show specific locations, filter by assessment (positive/negative reviews), type (private, public, or video testimonial), answer status (whether you've responded or not), and date (which reviews you want to see on your dashboard).
